FAQ(Frequently Asked Questions)

FAQ

Q1. How to use Pupper long time for development?

The battery power can only run Pupper dozens of minutes, it is not convenient for long time development.

A1: Please confirm the below solutions for makers.

  • Use Raspberry Pi default adapter to long time coding and debug, and use the battery to test the movement.

  • Use DC power supply to long time coding, debug and test.

Q2. How about the leading time if I order?

A2: After get your payment, your package can be shipped from Shenzhen/China factory, the shipping time is about 1~3 weeks by air to most of places in the world.

Q3. Will the shipping be free?

A3: No, but we will also give you a special shipping fee, within $30USD to most places of NA, JP, EU and UK.

Q4. Can I get the DDP(Delivered Duty Paid ) service?

A4: Sure, the shipping fee already includes the DDP service, you don’t care about the duty fee, just like you place an order locally.

Q5. What’s the restrictions of the shipping address?

A5: Our 2 express vendors can ship to 135+ countries/regions, but not including India, Montenegro, Armenia, Nigeria, Colombia, South Africa, North Korea, Sudan, Syria, Hawaii, Palmañola, and County Antrim.

Q6. Shipping Info Requirement

A6: When you pay, please also let us know your below shipping info, thanks!

6.1. Address:
6.2. The recipient's name:
6.3. The recipient's phone:
6.4. Recipient email:
6.5. Company name (if have)
6.6. Post code(zip code):

  • If you live in Japan, please use the Japanese information.

  • If you live in South Korea, also need your ID number.

  • If you live in Taiwan, also need your ID number and Chinese information.

  • If you live in Brazil, also need your tax number (CPF), or corporate tax number (CNPJ).

If you have any requirements or questions, please feel free to mail to sales@mangdang.net, thanks!